Cuci 7 Terms & Conditions – Platform Usage Terms for Malaysia's Casino & Sports Betting

1Acceptance of Terms & Conditions

By accessing, browsing, or using the platform cuci 7 — whether via the website, mobile app, or any other channel provided by cuci 7 — you fully agree to be bound by these Terms & Conditions, our Privacy Policy, the Responsible Gaming Policy, and any additional guidelines published by cuci 7 from time to time.

If you are registering an account on behalf of a company or business entity, you confirm that you have the authority to bind that entity to these terms. Continued use of the platform after any changes to the terms take effect will be considered acceptance of those changes.

2User Eligibility

To register and use the cuci 7 platform, you must meet all of the following eligibility requirements:

• Minimum age of 18 — cuci 7 does not permit participation in any form by individuals under the age of 18.
• Resident in or located in Malaysia while using the platform — you are responsible for ensuring that your use of this platform is lawful in your location.
• Legally capable to enter into a legally binding agreement under the laws applicable to you.
• Not currently on an active self-exclusion list or any voluntary gambling restriction programme that would prevent your participation.
• Do not use illegally obtained funds to make deposits at cuci 7.

Cuci 7 reserves the right to request proof of eligibility at any time, including copies of identity documents (MyKad or passport) and proof of address. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete.

3Registration & Account Management

When registering a cuci 7 account, you are required to provide accurate, current, and complete information. This includes your full name (as shown on your identity document), an active email address, an active Malaysian phone number, and any other information required during the registration process.

One account per user is a non-negotiable rule. Registering multiple accounts using the same or similar name, email address, phone number, IP address, or payment method is strictly prohibited. cuci 7 employs advanced detection systems and reserves the right to close all duplicate accounts identified, including withholding balances and winnings in those accounts.

• You are solely responsible for maintaining the confidentiality of your account password.
• All activity carried out using your login credentials is your responsibility.
• If you suspect unauthorised access to your account, report it immediately to the cuci 7 support team.
• Cuci 7 will never ask for your account password through any channel, including email, SMS, or live chat.

4Deposit & Payment Methods

All deposits into your cuci 7 account must be made via payment methods listed and verified by the platform. cuci 7 only accepts the following local Malaysian payment methods:

• Touch 'n Go eWallet — Malaysia's most widely used e-wallet
• GrabPay — via the Grab Malaysia app
• Boost eWallet — Malaysia's local digital wallets
• ShopeePay — via the Shopee Malaysia app
• DuitNow — Bank Negara Malaysia's instant payment system
• FPX (Financial Process Exchange) — including Maybank2u and CIMB Clicks

The minimum deposit is RM 10 per transaction. There is no standard maximum deposit limit, though limits may be applied based on account tier or compliance requirements. Funds deposited must legally belong to the registered user — deposits made using third-party accounts or payment methods under another person's name are strictly prohibited.

Cuci 7 is not liable for any deposit delays or failures caused by technical disruptions on the part of your bank, e-wallet provider, or telecommunications infrastructure. In such cases, please contact the cuci 7 support team with proof of transaction for further assistance.

5Winnings Withdrawal

Winnings withdrawals at cuci 7 are processed to the same payment method used for the original deposit, subject to security checks and identity verification requirements where applicable. The standard processing time is 3–15 minutes for standard members, and faster for VIP members.

• The minimum withdrawal is RM 20 per transaction.
• Prior to processing your first withdrawal, cuci 7 reserves the right to require full identity verification, including a government-issued ID and proof of payment method.
• Winnings derived from bonuses are subject to their respective wagering requirements before they are eligible for withdrawal.
• Cuci 7 reserves the right to suspend a withdrawal for investigation if there are signs of suspicious activity or a breach of terms.
• Withdrawals to a payment method different from the original deposit method require special approval from the cuci 7 team.

6Bonuses, Promotions & Special Offers

All bonuses and promotional offers provided by cuci 7 are subject to the specific terms and conditions stated alongside each respective offer. Users are responsible for reading and understanding the terms of each bonus before accepting it.

• Welcome Bonus — available to new registrations only, one offer per new user.
• Reload Bonus — subject to the minimum turnover requirement stated in the respective bonus terms.
• Cashback — calculated based on net losses within the specified period, credited according to the set schedule.
• VIP Rewards — based on cumulative gaming activity, subject to change at cuci 7's discretion.

Unauthorised use of bonuses — including but not limited to: opening multiple accounts to claim bonuses repeatedly, working with other users to manipulate bonus terms, using arbitrage strategies to extract bonus value without genuine risk, or any other method cuci 7 deems to be abuse — may result in cancellation of all bonuses, account closure, and forfeiture of associated winnings.

7General Game Rules

All games available on the cuci 7 platform — including video slots, table games, Live Casino, and virtual sports — are operated using independently audited systems to ensure fairness and true randomness in every game outcome.

• Game results are final once a round or hand has been fully completed.
• Cuci 7 is not liable for losses arising from a user's misunderstanding of game rules — please read the game guides provided before playing with real money.
• In the event of a technical disruption during an active game, cuci 7 will endeavour to restore the game to its last valid state. If restoration is not possible, the original bet may be refunded.
• The use of automation software, bots, or any tools that provide an unfair advantage during gameplay is strictly prohibited.
• The RTP (Return to Player) displayed is a theoretical long-term value based on millions of rounds — it is not a guarantee of winnings in any individual session.

8Sports Betting & E-Sports

The cuci 7 Sports Betting section covers football (including the Malaysia Super League, EPL, La Liga, Champions League, and other leagues), badminton, e-sports (MPL Malaysia, CS2, DOTA 2, and more), and virtual sports. All bets confirmed and accepted by the cuci 7 system are binding and cannot be cancelled unless otherwise stated.

• Odds displayed at the time a bet is placed are the odds that apply to that bet, even if the odds change afterwards.
• Cuci 7 reserves the right to void bets or adjust odds in the event of a clear technical error, such as odds that were incorrectly set.
• In the event a match is postponed, cancelled, or not completed in its original format, cuci 7 will apply its standard settlement policy based on the sport type and prevailing circumstances.
• In-play betting (during a live match) is subject to real-time odds availability — cuci 7 reserves the right to suspend in-play markets at any time based on match developments.
• Minimum and maximum bet limits may vary by league, market type, and user account level.

9Prohibited Conduct

Cuci 7 users are strictly prohibited from engaging in any of the following activities while using the platform:

• Registering more than one account or using another person's account.
• Using bots, automation software, hacks, or any other unauthorised method to gain an unfair advantage in games or betting.
• Colluding with other players to deceive the platform or other users (including collusion in poker games).
• Transferring funds between cuci 7 user accounts for the purpose of money laundering or fraud.
• Using the platform for any illegal activity, including money laundering, terrorism financing, or fraud.
• Spreading false or misleading information about cuci 7 to other users or on social media platforms.
• Attempting to exploit bugs or system vulnerabilities — any bugs discovered must be reported to the cuci 7 team.

Any violation of the above prohibitions may result in immediate account closure, forfeiture of all balances and winnings, and potential legal action where the violation constitutes a criminal offence.

10Account Suspension & Closure

User-initiated closure: You may close your cuci 7 account at any time by contacting our support team. Prior to closure, any eligible balance will be returned to your original payment method once the standard review is complete. Any bets still active at the time of closure will be settled according to the actual results.

Suspension by cuci 7: cuci 7 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Confirmation of a breach of any term in this document.
• Investigation may be required for suspicious or unusual account activity.
• Requests from competent authorities.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Activities that cuci 7 believes may compromise the integrity of the platform or the safety of other users.

11Privacy & User Data Protection

Cuci 7 takes the protection of users' personal data seriously. All information you provide during registration and use of the platform is secured with 256-bit SSL encryption and managed in accordance with cuci 7's Privacy Policy, accessible at Privacy Policy page us.

By accepting these Terms & Conditions, you agree that cuci 7 may collect, store, and process your personal data for the following purposes:

• User account management and identity verification.
• Processing deposits, withdrawals, and financial transactions.
• Compliance with legal requirements and anti-money laundering (AML) regulations.
• Improving platform services and the overall user experience.
• Service communications and notifications related to your account.

Cuci 7 does not sell or transfer users' personal data to third parties without the user's written consent, unless required by law or a valid court order.

12Disclaimer & Limitation of Liability

The cuci 7 platform is provided "as is" without any express or implied warranties regarding continuous availability, error-free operation, or fitness for a particular purpose. cuci 7 does not guarantee that the platform will operate without interruption at all times.

Cuci 7 is not liable for:

• Financial losses arising from use of the platform, including losses from gaming or betting.
• Indirect, consequential, or punitive damages arising from the use of or inability to use the platform.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.
• Loss of data or service disruption resulting from events beyond cuci 7's control, including natural disasters, internet infrastructure failures, or cyberattacks.
• Game or betting outcomes that do not meet the user's expectations.

13Responsible Gaming

cuci 7 is fully committed to responsible gaming practices. We believe that online entertainment should remain just that — enjoyable entertainment, not a burden or source of harm for our users.

• Daily Deposit Limit — set a limit on how much you can deposit each day from your account settings.
• Time-Out (Cooling Off) — set a time-out period of between 24 hours and 30 days to take a temporary break from the platform.
• Self-Exclusion — the option to exclude yourself from the platform either permanently or for an extended period.
• Activity Monitoring — cuci 7 monitors gameplay patterns to identify signs of problem gambling and may reach out to users who appear to need support.

If you or someone you know needs help with a gambling problem, please contact Malaysia Mental Health Helpline: 15500 or visit Responsible Gaming page us for more information and support resources.

14Amendments to Terms & Conditions

Cuci 7 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the platform. The "Last Updated" date at the top of this page will reflect the date of the most recent amendment.

You are responsible for reviewing these Terms & Conditions periodically. Continued use of the cuci 7 platform after any amendments take effect will be considered your acceptance of the revised terms. If you do not agree with any changes, you have the right to close your account and stop using the platform.

15Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the applicable laws of Malaysia. Any dispute arising from or in connection with the use of the cuci 7 platform shall first be resolved through good-faith negotiation between the user and cuci 7.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to binding arbitration in accordance with mutually agreed procedures. The language of arbitration shall be Bahasa Melayu and the seat of arbitration shall be in Malaysia.

To reach the cuci 7 team regarding any queries about these Terms & Conditions, please email us at support@cuci7.best or use the live chat available on the platform. We aim to respond within 2 hours to all queries relating to terms and policies.